🛡️ Deflection & Quality Analytics
Track how effectively AI handles customer inquiries| Time | Intent | Confidence | Decision |
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No Answer Questions
| Time | Question | Reason | Action |
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🆘 Need Human Help?
If the AI isn't answering correctly or you need technical support with your portal, you can trigger an urgent priority ticket for our human agents.
Welcome back!
Your Thunaivi AI is currently processing your customer inquiries based on your knowledge base. You can verify your trained data in the "My AI Brain" section or settle your monthly dues in the "Billing" section.
🧠 Intelligence Ingestion Hub
Inject knowledge into your AI's brain using three different methods. Your AI will use this information to answer customer questions.
Upload PDF, DOCX, CSV, TXT, or MD files. The text content will be extracted and saved to your AI knowledge base.
🎭 AI Persona & System Instructions
Define your AI's identity, tone of voice, guidelines, and behavioral instructions.
Current AI Knowledge Base
No knowledge data found.
Billing and Invoices
| Item | Details | Amount |
|---|---|---|
| Subscription (MONTHLY) | Plan | Rs 1,999 |
| Usage Overage | Monthly usage-based charge | Rs 0 |
| Processing Fee | Payment processing charges | Rs 0 |
| GST | Taxes as applicable | Rs 0 |
| API Requests (MTD) | 0 / 0 | Rs 0 |
Includes Razorpay processing fee (1.9%) and GST (18% on processing fee).
Invoice List
| Invoice No | Created At | Plan | Amount | Status | Actions |
|---|---|---|---|---|---|
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Payment Actions
Pay securely with Razorpay. UPI, card, and netbanking supported.
Top-up adds extra AI replies for the current month only.
Use confirm only if Razorpay popup fails after debit.
Plan Management
| Plan | Price | Monthly Limit | Agent Cap | Channels |
|---|---|---|---|---|
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Notifications
Client API Keys
Create one key per integration. Store secrets securely; full key is shown only once.
| Name | Key | Status | Scopes | Last Used | Action |
|---|---|---|---|---|---|
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Create API Key
Manage Selected Key
No key selected
Selected Key Usage
No metrics yet.
Configure your AI agent's e-commerce integrations, logistics carriers, and capability toggles.
⚙️ AI Agent Core Capabilities
Enable or disable specific features that the AI agent can execute for customers.
🚚 Logistics & Courier APIs
Add credentials to fetch package delivery checkpoints directly from carriers.
🛍️ WooCommerce AI Settings
Connect your WooCommerce store to sync stock levels and look up customer orders.
🔑 Custom Model & Scheduling
Bring your own OpenAI key to route completions directly to OpenAI. Configure Calendly to enable appointment booking.
📝 Notion Ingestion Sync
Connect your Notion workspace and specify Page/Database IDs to sync workspace content directly to your AI knowledge base.
📁 Google Drive Ingestion Sync
Connect your Google account and specify Google Drive Folder IDs to sync PDF, DOCX, CSV, TXT, or Google Doc content automatically.
AI Execution Logs
Inspect recent conversations, classified intents, latency breakdowns, and system tool traces.
Chat Widget Customizer
Customize the appearance and behavior of your customer-facing chat widget.
AI Quality Overview
Recent Failed / Repaired Replies
| Time | Conv ID | Intent | Original Reason | Self-Correction? | Decision | Latency |
|---|
Channel Performance
| Channel | Total Messages | Agent Replied | Success Rate |
|---|
Intent Performance
| Intent | Total Messages | Agent Replied | Success Rate |
|---|
Auto-Detected Knowledge Gaps
The system clusters recent failed and fallback messages using an LLM to identify knowledge base coverage gaps and suggest recommendations.
| Missing Topic | Category | Failed Match Count | Example Failed Queries | Recommended Action |
|---|
AI Phone Receptionist Hub
Automated bilingual phone receptionist for your clinic or store. Keep your existing phone number on all visiting cards and boards — calls forward seamlessly to your AI assistant.
Zero-Hardware Mobile Forwarding (Keep Your Number)
Dial the code below once on your existing clinic phone. No SIM card change or new number needed.
Rings your mobile first. If you are with a patient or busy, Thunaivi AI answers automatically.
*67*+919342328840#
Ideal for Sundays, clinic off-hours, and nights so you never miss a patient booking.
*21*+919342328840#
Dial this anytime to cancel call forwarding and restore default phone ringing.
#67#
🏢 Business & Persona Profile
📋 Clinic Services, Timings & Pricing
Teach Priya the exact services, working hours, doctor names, and price ranges for your business so she answers patient questions accurately.
📢 Automated Voice AI Campaigns & Follow-up Calls
Trigger automated outbound AI calls to patients or customers. Handles appointment reminders, COD order verifications, and instant 15-second lead callbacks with automatic WhatsApp confirmation.
📞 Inbound Voice Calls & Appointments
Real-time call logs handled by your AI phone receptionist.
| Date & Time | Caller | Phone Number | Duration | Outcome | Actions |
|---|---|---|---|---|---|
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